Booking an Appointment and NHS Referrals

Do I need an appointment?

Yes, we are appointment only. You will book you a one hour consultation with your own dedicated stylist and are able to offer you the option of a Private Room. Click Here to book an appointment

Do I need a referral?

You will only need a referral if you are wishing to see us through the NHS, we welcome both NHS and Private clients.

How do I get a referral?

Chemotherapy Clients –  You will need to see your Chemo Nurse or speak to your Oncology Consultant, a referral will need to be in place before a Wig can leave the salon. Every trust works differently so please speak with Kim, our friendly Front of House, who will be able to help as she works very closely with all of our Hospitals we support.

Alopecia Clients –  You will need to go to your Doctors and ask them to refer you for a Dermatology appointment or you can visit us as a Private Client

Will I pay VAT?

In a word, No! Wigs are specified as an exempt item on the HMRC’s website. Anyone going through any type of Hair Loss is exempt on paying VAT, this only applies to your Hair Piece not products or headwear. Our CRM system will automatically remove the VAT. We will ask you to complete a VAT exemption form during your visit. Click Here to read more on the HMRC’s website (item 4,a).

Do I have to pay my prescription charge if I am going through the NHS?

Good question! Every Trust works differently, Yes, you will have to pay the Prescription Charge unless you have a valid exemption such as Pension Credits or Universal Tax Credits. There are many exemptions so please do feel at ease to speak with either Amanda or Kim to double check this.

How do I pay my prescription charge?

Another good question. Every trust works differently and we will help you depending on which hospital you are under, we are here to make this as easy for you as possible. Some Hospitals take payment over the phone , while others accept payment via cheque and some take payment at the cashiers desk in the Hospital. Please do feel at ease to speak with either Amanda or Kim to double check this.

Can I remain a client once my chemotherapy stops and my hair has grown back?

This is a tricky one. We are a Dedicated Hair Loss Salon only. We will work very closely, supporting you though your journey with our specialist knowledge, to get your hair back to a point you are able to return to your mainstream hairdresser. This may sound cold hearted but this enables us to help more lovely clients through their journey as we did with you.

8. I am going to feel awkward in your Salon with other people having haircuts

We are not your Traditional, Mainstream Salon. Our clients are all suffering with some form of Hair Loss so you will not bump into your neighbour/colleague/friend having a curly blow dry! Your discretion is paramount with private consultation rooms should you prefer, screens in our windows to obscure passing eyes from the High Street and we also have a rear entrance – off the High Street should you prefer to enter undetected. Our bags are branded with our logo which gives nothing away! Many of our clients have made new, like minded, friends during their consultations……

Wigs and Hair Pieces

How long will my Wig last?

Now, this is the question we are asked the most by our clients……. We advise your wig will last approximately six months if it is cared for correctly and you use the products we recommend during your consultation. See our Human Hair aftercare products here and see our Fibre Wig aftercare products here

Whats better, a Human Hair or Fibre Wig?

Well, this is a tricky one to answer and the first thing to say is they both have their place in your arsenal of WIgs. Fibre/Modacrylic Wigs are the better option for the first time wearer or if you do not want to spend so much time styling your Wig, Human Hair Wigs are ideal if you want to be creative with different styles from one Wig. Its really down to your personal preference and this is something we will discuss with you during your consultation. Lets look at the features of each….

Fibre/Modacrylic Wig:

  • Low Maintenance
  • Fibre Wigs are Great for beginners who are new to wearing Wigs
  • Holds its style after a wash and condition
  • A large variety of cap styles available: Machine Wefted, Monofilamnet, Double Monofilament, Lace Fronted and Comfort Cap with Open Wefts for Air Flow
  • Usually cheaper than Human Hair Wigs
  • Fibre Wigs cannot be coloured or dyed
  • Fibre Wigs cannot be styled with any heat

Human Hair Wigs:

  • Human Hair gives a more realistic appearance to your Wig
  • A Human Hair Wig can be worn in many different styles, just like your own bio hair. Up, down, messy bun the list goes on
  • More maintenance required, perfect if you enjoy spending time on your hair
  • Usually supplied “part Styled” or uncut allowing the Human Hair Wig to be personally styled to your individual look
  • A choice of Human Hair, for example 100% Natural Remy Hair
  • Can be styled using moderate heat
  • Can be coloured (by our experienced stylists!)
  • We can create you your own Bespoke Made to Measure Human Hair Wig. Your individual Made to Measure Wig will be made to suit your exact head size, made from your choice of Human Hair at your preferred density and not to forget your perfect colour. Click here to speak to us about your Bespoke Made to Measure Human Hair Wig
How many Wigs do the NHS pay for?

We are proud to work with multiple NHS trusts and each trust operates slightly differently. On average, clients who have a NHS referral in place are entitled to two Wigs per year. It is always best to either speak to the Orthotics Department of your referring Hospital or speak to us in the Salon as we are always happy to help you. Click here to speak with either Amanda or Kim in the Salon.

Will wearing a Wig make my head hot or itchy?

Everyone is different and experience different feelings and sensations. We advice, in general….. During summer months it can be warm wearing a Wig but wearing a thin, disposable Wig liner under you Wig will help combat the warmth and also assist with any perspiration. Your wig should not itch your scalp as our Wigs are all made to a very high standard and are designed with special features to aid the scalp to breath. Wig Cap design is constantly evolving as new materials are brought to the market, our suppliers are leaders in our industry.


How do I store my Wig?

The best way to store your Wig overnight or when you are not wearing it is on a purpose designed, breathable Wig Stand. There are many different styles of Wig Stand to choose from from free standing Wig Stands to Wig Hangers that hang from your wardrobe clothes rail. Hair to Ware supply a three part, collapsible Wig Stand, perfect for travelling when working or for  pleasure as it is easily dismantled for ease of packing. Life hack…If you are caught short you can always hang your Wig over the shower head or banister for a night!

Can I sleep in my Wig?

We advise you do not sleep in your Wig. This is because it will reduce the lifespan of you Wig or Hair Piece as it will cause unwanted pressure on the Fibres or Human Hair as they join the cap. Also sleeping in your Wig or Hair Piece will not be very comfortable. If you prefer to have your head covered while sleeping we recommend using a Turban or Head Scarf.

Can I swim in my Wig?

Why not…. You cannot let anything stop you from living your best life and doing what you want when you want BUT – We recommend you do not swim wearing your favourite Wig. Its not the water that will damage the Wig but its whats in the water that is the problem.

  • Chlorine found in indoor and outdoor pools is a chemical at the end of the day and it will damage the Wig cap and also the fibres of both Human Hair and Fibre/Modacrylic Wigs.
  • Salt water is OK, it helps keep your Wig looking new but the actual salt that will deposit itself on the Wig cap and hairs will absorb all of the moisture out of both. This will leave the hairs dried out and brittle not to mention the Wig cap which will weaken and disintegrate.

So, the best thing to do is have an older Fibre/Modacrylic spare that you use for swimming and keep your favourite Wig in tip top condition for special occasions.

A few things to remember when swimming while wearing a Wig

  • No diving. You really dont want your Wig being forced from your head when you splash into the water!
  • No bombing. See above….
  • Use Strong Wig Tape or water resistant Wig Glue to secure your Wig to your head. 
  • If you decide to use a swimming hat to go over your Wig then please remember to be careful when you take your swimming hat off!!

Another solution for a relaxed holiday swim while on the beach or in the pool is using a Halo under a hat or sports cap.  Click here to see more information on how you could benefit from using a Halo.


Can I claim on my insurance for my Wig?

If you do not have a NHS referral in place and you are under a private Hospital, you may be able to claim under your life insurance policy. It is best to speak to your broker and see what they say. You may hear the term “Cranial Prosthesis”  and each insurance policy may offer different levels of cover. So, the best bit of advice we can give you is to check with your broker about what is included in your insurance policy.

Non Surgical Hair Systems

Where does the hair come from?

The beauty of your Hair System is that it is totally bespoke to you. We offer the choice of either Thicker Indian Hair, Finer European Hair or 100% Natural Remy Human Hair. All hair options will be fully discussed and explained during your initial consultation.

How much will a Hair System cost?

Our Hair Systems range from £400. The cost will very depending the Hair Choice, size of System and Bespoke Design. Contact us for your personalised Bespoke Solution

Can I have my Hair System fitted during my first visit?

In a word…. No! Our Hair Systems are a Bespoke Solution tailored to your individual requirements. During your initial consultation we will work with you to ascertain your desires from your Hair System, answer all of your questions and we will fully explain your options regarding which Non Surgical Hair System, we believe, is right for you and your lifestyle. We will then work together to choose a hair type, density, colour and length. Our dedicated stylist will then create your individual system and invite you back to our Hair Clinic for a second appointment which is when the fitting will take place. Click here to book your initial consultation.

How often will I need to revisit for maintenance?

We advise our clients, to maximise the lifespan of their Hair System, they return every 6-8 weeks for maintenance. During this session the Hair System is fully removed from your scalp, this enables us not only to cleanse your scalp but to give your Hair System an Intense Reconditioning Treatment using professional, salon exclusive products.

How much will a maintenance cost?

The price of a maintenance session is between £80 to £120, the price will depend on your Individual Bespoke Design. This is something that will also be discussed and taken into consideration during your initial consultation as we pride ourselves in being open and honest with our clients….. no one likes an unexpected financial surprise!

Will my Hair System look natural?

We work to the very highest standards and our staff have achieved recognised qualifications from the market leaders in Hair Systems. Your Hair System will be extremely undetectable as we incorporate features such as super fine Lace Fronts that give the illusion of your own Hair Line complimented by a Monofilamnet cap which gives the illusion of natural hair protruding from your own scalp… no matter where you have your parting.

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Hair To Ware Ltd
67 High Street
SG12 9AD

Opening Hours

Monday – Saturday,
10:00 a.m. – 5:00 p.m.

Closed on Sundays